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Weather Check

Frequently Asked Questions

 

1. What happens if it rains?

2. What time will you arrive?

3. How long can I keep the bouncy castle?

4. Do you offer discounts on larger bookings?

5. What condition are your bouncy castles in?

6. Can I hire a bouncy castle overnight?

7. Can we move the bouncy castle?

8. Can your bouncy castles be used indoors?

9. Can I book at the last minute?

10. Do you give a discount if I hire a more than one bouncy castle?

11. What should I do before you arrive?

12. What sort of surface do you need for the bouncy castle?

13. How long do you need to set-up and take down a bouncy castle?

14. Who will keep my child safe on a bouncy castle?

15. Do I need to keep the blower running?

16. What happens if I have a problem with a bouncy castle or other equipment on the day?

17. Do you supply safety mats?

18. What areas do you cover?

19. Is there an age limit for children using the bouncy castle, slide or other inflatable?

20. Do you hire bouncy castles and inflatables suitable for adults?

21. Can you supply staff to supervise the bouncy castles?

22. How do I book?

23. How do I pay?

24. I only need the inflatable for a few hours. Do you do discounts for shorter hires (1-3hrs?)

 

 

 

Q 1: What Happens If It Rains?

A: Our bouncy castles have built-in shower covers, so a shower or two is no problem. If the weather is going to be too bad (heavy rain/high winds) on the day of your party we offer a free weather cancellation policy in bad weather conditions. We do not charge for weather related cancellations but will not cancel ourselves because of rain. Any cancellation must be done on the morning of your hire before 8am or you can contact us the night before your hire and we can tell you your expected delivery time which gives you chance to actually see what the weather is doing on the day. If you cancel when we arrive at your venue you will be charged 50% of your total hire price as a late cancellation charge so please call us if you have any concerns. We reserve the right to cancel all deliveries with no charge to the customer in extreme weather conditions that could make the inflatable unsafe for use.

 

Q 2: What time will you arrive?

A: We deliver between 8:00am and 12pm. If you have a specific time in mind, let us know  and we will deliver before this time. If you have a hall or venue hired for a set period, we will arrange our bookings around you.

 

Q 3: How long can I keep the bouncy castle?

A: We deliver between 8am and 12pm. Our collection time is from 6pm if you want a later collection you will need to have an overnight booking. When you make your booking we will talk about collection times and check the time of your party to make sure your collection fits around your arrangements.

 

Q 4: Do You Offer Discounts on larger bookings?

A: Yes. Please email us or call with your requirements. Tell us about your event including dates, times, location and the items you require and we will do our very best to provide you with a competitive package price and will confirm this quotation.

Please email your requirements to pjlodge69@gmail.com.

 

Q 5: What Condition Are Your Bouncy Castles In?

A: All of our bouncy castles and inflatables are in pristine condition. We guarantee our units will be clean, dry and in immaculate condition.

 

Q 6: Can I hire a bouncy castle overnight?

A: We can arrange overnight hire for an additional cost of £10 but we can ONLY leave a bouncy castle overnight in a SECURE garden. Our overnight charge starts at 6pm and you must take responsibility for all our equipment.

 

Q 7:Can we move the bouncy castle?

A: No, for safety reasons once the bouncy castle has been delivered and installed and our staff have left, it must not be moved under any circumstances.

 

Q 8: Can your bouncy castles be used indoors?

A: Yes, we set up bouncy castles indoor in venues such as community centres, village halls, schools, nurseries and churches. We provide sand bags in these situations to secure the units.

 

Q 9: Can I book at the last minute?

A: You can leave it until the day of your event to book but don't be surprised if we have no availability. In the summer months, we recommend booking in advance and for bank holiday weekends, you should book well in advance as castles are in heavy demand.

 

Q 10: Do you give a discount if I hire a more than one bouncy castle at a time?

A: Yes, contact us to arrange a discount for multiple bouncy castle hires.

 

Q 11: What should I do before you arrive?

A: Our bouncy castles are delivered on a sack barrow so we need clear access for this. Make sure paths and access to your garden are free of obstacles. We carry extension cables so the castle must be within 30m of a power supply - it is unsafe to join cables. You should also check that the area is free of debris, and clear up after any animals that you have had in your garden. Either a flat suitably sized grass area or if you are using a hall then please check the height of the venue against the height of the unit ordered or check with us. We do everything else that is required including delivery, setup and collection, We supply all the equipment required including safety crash mats, raincover, extension cables and anchor stakes or sandbags to secure the inflatable. Please have the payment ready in cash for when the driver delivers the unit.

 

Q 12: What sort of surface do you need for the bouncy castle?

A: Bouncy castles, slides and our other inflatables situated outdoors need to be on a reasonably flat grassy or concrete area. The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud.

 

Q 13: How long do you need to set-up and take down a bouncy castle?

A: It takes between 15 and 20 minutes to set up a bouncy castle and about 15 to 20 minutes to take it down.

 

Q 14: Who will keep my child safe on a castle?

A: The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the people using it, at all times.

 

Q 15: Do I need to keep the blower running?

A: Yes, the blower must be running constantly whilst the bouncy castle, slide or combo is in use. If there is a sudden change in weather and there is strong winds or heavy rain, clear all the children off the unit and switch off the blower and let the unit deflate.

 

Q 16: What happens if I have a problem with a bouncy castle or other equipment on the day?

A: Rest assured we are always contactable. You need to call us immediately if any problem arises. We will endeavour to sort out a problem as quickly as we can.

 

Q 17: Do you supply safety mats?

A: Yes, we supply the necessary safety mats with every bouncy castle which comply to current Health and Safety Regulations.

 

Q 18: What Areas Do You Cover?

A: Our delivery area and any relevant delivery charges are outlined in more detail on our Area Covered Page.

 

Q 19: Is there an age limit for children using the bouncy castle, slide or other inflatable?

A: Yes, all of our bouncy castles are suitable for children up to and including the age of 12. Our Adult castles are suitable for children of all ages. We advise that children and adults do not use a bouncy castle at the same time.

 

Q 20: Do you hire bouncy castles and inflatables suitable for adults?

A: Yes. We have 4 adult bouncy castles.

 

Q 21: Can you supply staff to supervise the bouncy castles?

A: We don't supply staff to supervise our castles - but we are happy to let you know what to watch out for.

 

Q 22: How do I book?

A: Call us on 07944892877, 01482574906 or fill out the form on our Contact Us page - then we will call you to confirm/discuss your booking. Or email us on pjlodge69@gmail.com to make your booking. We will confirm your booking.

 

Q 23: How do I pay?

A: Cash on delivery - once we have set a bouncy castle up and you are happy.

 

Q 24: I Only Need The Inflatable For A Few Hours. Do You Do Discounts For Shorter Hires (1-3hrs?)

A: No. Once a unit is out, it is out and far as we are concerned you can have it all day because we won't be able to rehire this unit in the same day.

 

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